USAC RFP: Customer Service Center and CRM O&M BPO Services

Name: USAC RFP: Customer Service Center and CRM O&M BPO Services
Creator: FEDERAL COMMUNICATIONS COMMISSION
Published: 2026-03-04T00:00:00+00:00
Keywords: RFP

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AI Overview

Business process outsourcing (BPO) for customer service center and CRM operations and maintenance. Services include call center management and customer relationship management system support for USAC.

This summary is AI-generated from the official solicitation.

Key Details

Agency

FEDERAL COMMUNICATIONS COMMISSION

Funding Amount

—

Release Date

March 4, 2026

Due Date

April 28, 2026 (Closed)

Official Description

At the request of the Federal Communications Commission (FCC) Office of Managing Director (OMD), and to ensure wide exposure of the Universal Service Administrative Company's (USAC) solicitations, the FCC is alerting the public that USAC has posted this solicitation on its website. The purpose of this Request for Proposal (“RFP”) is to acquire Customer Service Center and CRM O&M BPO Services. This Request for Proposals (RFP) describes the services being requested and provides instructions on ho...

View on official source

Change History

Opportunity AddedMar 4, 2026 at 9:12 PM