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This solicitation closed on January 20, 2026

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ArchivedRFI

Artificial Intelligence (AI) Contact Center Solutions

FEDERAL ACQUISITION SERVICEGENERAL SERVICES ADMINISTRATION.FEDERAL ACQUISITION SERVICE.TTS FAC

AI Overview

AI-enabled contact center solutions RFI seeking market capabilities for virtual voice agents, chatbots, and generative AI to automate government customer service interactions.

This summary is AI-generated from the official solicitation.

Key Details

Agency
FEDERAL ACQUISITION SERVICE
Funding Amount
—
Release Date
December 19, 2025
Due Date
January 20, 2026 (Closed)

Official Description

The Government is seeking information from industry on AI-enabled solutions to support government contact centers, including virtual voice agents, chatbots, and other advanced technologies (e.g., generative AI, agentic AI). The purpose of this RFI is to: Understand the current market capabilities, emerging technologies, and approaches to delivering fast, accurate, and autonomous customer service. The Government’s objective is to identify AI capabilities that autonomously, or to the greatest exte...

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Change History

Status ChangedJan 20, 2026 at 9:16 PM

Artificial Intelligence (AI) Contact Center Solutions

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Description ChangedJan 10, 2026 at 5:19 AM

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Description ChangedJan 9, 2026 at 1:29 PM

Artificial Intelligence (AI) Contact Center Solutions

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Date ChangedDec 29, 2025 at 1:23 PM

Artificial Intelligence (AI) Contact Center Solutions

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Date ChangedDec 29, 2025 at 5:19 AM

Artificial Intelligence (AI) Contact Center Solutions

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Description ChangedDec 28, 2025 at 9:57 PM

Artificial Intelligence (AI) Contact Center Solutions

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Date ChangedDec 28, 2025 at 9:57 PM

Artificial Intelligence (AI) Contact Center Solutions

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Date ChangedDec 28, 2025 at 9:10 PM

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Date ChangedDec 28, 2025 at 1:18 PM

Artificial Intelligence (AI) Contact Center Solutions

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Date ChangedDec 28, 2025 at 5:14 AM

Artificial Intelligence (AI) Contact Center Solutions

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Date ChangedDec 27, 2025 at 11:15 PM

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Date ChangedDec 27, 2025 at 11:11 PM

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Date ChangedDec 27, 2025 at 11:04 PM

Artificial Intelligence (AI) Contact Center Solutions

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Opportunity AddedDec 27, 2025 at 11:01 PM

Artificial Intelligence (AI) Contact Center Solutions

New SAM.gov opportunity

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