This solicitation closed on January 20, 2026

View current FEDERAL ACQUISITION SERVICE opportunities →
ArchivedRFI

Artificial Intelligence (AI) Contact Center Solutions

FEDERAL ACQUISITION SERVICEGENERAL SERVICES ADMINISTRATION.FEDERAL ACQUISITION SERVICE.TTS FAC

AI Overview

AI-enabled contact center solutions RFI seeking market capabilities for virtual voice agents, chatbots, and generative AI to automate government customer service interactions.

This summary is AI-generated from the official solicitation.

Key Details

Agency
FEDERAL ACQUISITION SERVICE
Funding Amount
—
Release Date
December 19, 2025
Due Date
January 20, 2026 (Closed)

Official Description

The Government is seeking information from industry on AI-enabled solutions to support government contact centers, including virtual voice agents, chatbots, and other advanced technologies (e.g., generative AI, agentic AI). The purpose of this RFI is to: Understand the current market capabilities, emerging technologies, and approaches to delivering fast, accurate, and autonomous customer service. The Government’s objective is to identify AI capabilities that autonomously, or to the greatest exte...

View on official source

Change History

Status ChangedJan 20, 2026 at 9:16 PM

Artificial Intelligence (AI) Contact Center Solutions

status changed

Description ChangedJan 10, 2026 at 5:19 AM

Artificial Intelligence (AI) Contact Center Solutions

description changed

Description ChangedJan 9, 2026 at 1:29 PM

Artificial Intelligence (AI) Contact Center Solutions

description changed

Date ChangedDec 29, 2025 at 1:23 PM

Artificial Intelligence (AI) Contact Center Solutions

close_date changed

Date ChangedDec 29, 2025 at 5:19 AM

Artificial Intelligence (AI) Contact Center Solutions

close_date changed

Description ChangedDec 28, 2025 at 9:57 PM

Artificial Intelligence (AI) Contact Center Solutions

description changed

Date ChangedDec 28, 2025 at 9:57 PM

Artificial Intelligence (AI) Contact Center Solutions

close_date changed

Date ChangedDec 28, 2025 at 9:10 PM

Artificial Intelligence (AI) Contact Center Solutions

close_date changed

Date ChangedDec 28, 2025 at 1:18 PM

Artificial Intelligence (AI) Contact Center Solutions

close_date changed

Date ChangedDec 28, 2025 at 5:14 AM

Artificial Intelligence (AI) Contact Center Solutions

close_date changed

Date ChangedDec 27, 2025 at 11:15 PM

Artificial Intelligence (AI) Contact Center Solutions

close_date changed

Date ChangedDec 27, 2025 at 11:11 PM

Artificial Intelligence (AI) Contact Center Solutions

close_date changed

Date ChangedDec 27, 2025 at 11:04 PM

Artificial Intelligence (AI) Contact Center Solutions

close_date changed

Opportunity AddedDec 27, 2025 at 11:01 PM

Artificial Intelligence (AI) Contact Center Solutions

New SAM.gov opportunity

Similar Opportunities

Active

AIS Engineering Services for ATE

Due December 16, 2026

Active

TechAccess: AI-Ready America

Due July 16, 2026

Active

Integrated National Intelligence Systems Cybersecurity, Engineering, and Technology Implementation (ICE-T)

Due July 30, 2026

Get Alerts for Opportunities Like This

RallyProp monitors thousands of funding sources and sends instant alerts when opportunities match your technology and capabilities.

Start Free Trial