This solicitation closed on March 9, 2026

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ArchivedRFI

USCIS Contact Center Tier 1 (CCT1) UPDATE

US CITIZENSHIP AND IMMIGRATION SERVICESHOMELAND SECURITY, DEPARTMENT OF.US CITIZENSHIP AND IMMIGRATION SERVICES.USCIS CONTRACTING OFFICE(ERBUR)

AI Overview

Request for information on automated contact center solutions and technology for USCIS Contact Center Tier 1, seeking vendor capability statements for federal call center systems.

This summary is AI-generated from the official solicitation.

Key Details

Agency
US CITIZENSHIP AND IMMIGRATION SERVICES
Funding Amount
—
Release Date
March 2, 2026
Due Date
March 9, 2026 (Closed)

Official Description

UPDATE  USCIS has posted a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement to GSA eBuy under Multiple Award Schedule (MAS) 561422 – Automated Contact Center Solutions (ACCS). Interested vendors may access the RFI and submit responses via GSA eBuy.

View on official source

Change History

Opportunity AddedMar 3, 2026 at 1:28 PM

USCIS Contact Center Tier 1 (CCT1) UPDATE

New SAM.gov opportunity: USCIS Contact Center Tier 1 (CCT1) UPDATE

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